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WORK QUALITY & VISUAL MANAGEMENT

 

AIS takes pride in the quality of its products and services. We offer customized, analytical tools that allow our clients to gather additional insight into their customers and the work that’s being done on their portfolios. We leverage visual management systems to effectively communicate the quality of work performed on a daily, weekly, and monthly basis.


OPERATIONAL EXCELLENCE

We focus on doing it right the first time. We build intelligent automation and staff the best talent available to deliver repeatable quality, maintaining a 99.4% accuracy rating in all processes. We work tirelessly to fulfill the quality requirements defined by the clients we support. Our software and servicing procedures include multiple QC points to detect and resolve any issues that may occur. Our strict quality assurance process is carefully followed and regularly updated to ensure that our clients receive premium customer service.


SEEING IS KNOWING

We partner with clients to clearly define what quality means to them and make sure to align critical-to-quality reporting to client definitions. Through online, Tableau dashboard reporting, our clients can be confident that service level agreements and quality objectives are being met. To ensure we are on track to meet annual partnership goals, we have daily huddles, weekly onsite meetings, and monthly strategy sessions to review KPIs and share successes and opportunities.


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